Bunny T-Shirt || WOMENS

We do not accept returns or offer refunds on any purchases, except in the case of damaged or broken goods, or if, in the unlikely situation that we mess up your order. If we have sent you the wrong thing, we will take care of all shipping costs.  

Contact us at falseheightsband@gmail.com if you need to make a return.

Once your order has been shipped, we cannot accept any cancellations. If you notice any problems with your order, including any changes that need to be made, please contact us immediately at the email address above and we will make every effort to correct it. 

EXCHANGES

We understand that it can be difficult to choose the right size when shopping online. If you ordered the wrong size or colour, please contact us immediately. We should be able to accommodate the exchange depending on the availability of the size and style you would like. Shipping for the exchanged goods will be at your expense as the customer. Returned items must be unworn and in their original condition.  

INTERNATIONAL:

International shipping is available, but we are super grass roots right now so shipping is done per order. If you'd like to have your order sent internationally please email us at falseheightsband@gmail.com and we will create an invoice with a stripe link for your purchase after shipping has been calculated. We really appreciate your support and understanding around these circumstances as we grow! You rock! (Ps... Please note that these shipments may incur customs clearance fees at the border. Customers are responsible for paying these.)

NEW ZEALAND:

Shipping within New Zealand is through NZ Post (Approx 1-3 working days standard, 1-5 working days rural). All products are shipped from Taupō.

Please allow 1-3 days for order processing and once it has been processed, in-stock items will be shipped within 2 business days. Orders are not delivered or shipped on weekends or public holidays. Please check your emails for shipping updates. 

 

If your order is returned to us because you did not pick it up, you will be liable for the re-shipment costs.

Please ensure you fill out the correct delivery address when placing your order. We cannot be held responsible for any orders lost or damaged during shipping. We will make every attempt to send your order to you as safely and quickly as possible. If you prefer to pick up your order in Taupō, just let us know!